Slick overhaul more easily connects members, services
Lengths of time, feedback analysis and strategy toward a nimbler experience—with North Carolina’s municipal officials always first in mind—have all led to the unveiling of a new, much-enhanced nclm.org, the long-time web home of the N.C. League of Municipalities.
The new nclm.org, which went live in early July, is a cleaner, easier experience for anyone in search of services, media, calendar activity and other output from the League as it supports the needs of its 540 member cities and towns in ever-changing times.
“The new site took us over a year to revamp, and it represents big changes to the way the website looks and functions,” said Kristin Milam, NCLM’s director of Strategic Communications and Member Engagement, whose team led the redesign. “We sought out suggestions from members and staff, alike, and worked with our vendor to implement as much of this feedback as possible.
“The final product has a more modern look and feel,” Milam continued, “and, more importantly, it offers members a more organized and streamlined site that will require fewer clicks to find the information they’re looking for.”
Up top, you’ll find an intuitive, “mega menu” with easy links to popular resources. If you’re on a laptop, hover your cursor over, for example, the Member Services portal, which reveals a slate of direct links to services and consulting options. If you’re using a smartphone, you’ll find the same menu and options in the sandwich menu (the three bars at top-right, which you can tap to open). There is so much fast access through this mega menu, which also neighbors your member-login portal.
The League’s development team also spent critical time boosting the site’s internal search function, which is one of the first things you see upon visiting. Type in what you’re looking for, or check out the easy, direct links immediately below the search field; they’ll take you right to the results of already-popular search terms on nclm.org, like “Claims Central” or “Risk Management.”
Scroll down a little bit and you’ll see more ways to access NCLM’s specialties, and farther down for info on upcoming events. Below that are links to ways you can get more involved with NCLM—affiliate associations, League Board of Directors elections, our Advancing Municipal Leaders program, and our racial equity education.
There’s so much more, and it’s all an easy surf.
Whether it’s legislative services, League events, insurance offerings and claims filing, job listings, the staff directory, news updates or links to publications like our magazine or podcast, the new nclm.org makes everything so much easier to find and engage with.
“Like any website, nclm.org requires routine content updates and enhancements,” Milam noted. “I hope members will continue to share their feedback with
us so we can keep making it better!”
Maximize your League experience with speed and ease. Visit the all-new nclm.org on your computer, tablet, or smartphone.
